Privacy Policy

This Privacy Policy explains how Elite Service (“Elite Service”, “we”, “us”, or “our”) collects, uses, shares, and protects personal data when you visit our website, contact us, or subscribe to our communications. Elite Service is based in Pakistan.

We are committed to handling your data lawfully, transparently, and only for the purposes described here. By using our website or submitting information to us, you acknowledge the practices set out in this policy. If you do not agree with it, please do not use the site or send us your information.

We only collect data we need, and we tell you when we collect it. Specifically:

Contact form submissions

When you complete our contact form, we collect the details you provide: your name, email address, the service you are interested in, and the message you write. We use this solely to respond to your enquiry.

Newsletter subscriptions

If you subscribe to our newsletter, we collect your email address so we can send you the updates you asked for. You can unsubscribe at any time using the link in every email.

Server logs & technical data

Like most websites, our hosting infrastructure automatically records technical information when you visit — such as your IP address, browser type and version, device and operating system, referring pages, and the date and time of your request. This is used for security, diagnostics, and to keep the service running reliably.

We use the information described above to:

• Respond to your enquiries and provide the information or services you request.
• Send you our newsletter and other communications you have opted into.
• Operate, maintain, secure, and improve our website and infrastructure.
• Understand how our site is used, in aggregate, so we can make it better.
• Measure the performance of our marketing and, where you consent, show relevant advertising.
• Comply with our legal obligations and enforce our terms.

We rely on your consent (for example, for newsletters and non-essential cookies), on the performance of a request you initiate (responding to your enquiry), and on our legitimate interests in running and securing a reliable website. We do not sell your personal data.

Cookies and similar technologies help our site work and help us understand its performance. We group them as follows, and — except for what is strictly necessary — we set non-essential cookies only where you have given consent.

Analytics cookies

We use Google Analytics to understand how visitors find and use our site, in aggregate. Google Analytics sets cookies to measure sessions, pages, and referral sources. You can opt out across all sites by installing the Google Analytics Opt-out Browser Add-on, or by declining analytics cookies in our consent banner.

Advertising cookies

Where you consent, we use advertising pixels from Meta (Facebook/Instagram), TikTok, and Googleto measure the effectiveness of our campaigns and to show you relevant ads on those platforms. These pixels may set cookies and share limited event data with the respective platform. You can manage or opt out of personalised advertising through each platform’s ad-settings — Meta Ad Preferences, TikTok privacy settings, and Google Ads Settings — or by declining advertising cookies in our consent banner.

Privacy-friendly analytics (cookieless)

We also use Vercel Analytics, a privacy-friendly measurement tool that is cookieless and does not use fingerprinting or store personal identifiers. It gives us aggregate performance and traffic insights without tracking individual visitors across sites, so there is nothing to opt out of at the cookie level.

You can also control cookies at any time through your browser settings — blocking or deleting them — though disabling strictly necessary cookies may affect how the site functions.

We share personal data with a small set of trusted service providers who process it on our behalf, only as needed to deliver our services and under appropriate data-protection terms:

• Resend — email delivery. Processes the contact and email details you submit so we can deliver and respond to messages and send newsletters.
• Google (Analytics & Ads), Meta, and TikTok— analytics and advertising platforms, as described in the Cookies & tracking section above.
• Vercel — website hosting and privacy-friendly analytics. Serves our site and processes the technical server-log data described above.

Each of these providers has its own privacy policy governing how it handles data. We do not permit our processors to use your personal data for their own unrelated purposes.

We keep personal data only for as long as necessary for the purpose it was collected, or as required by law. In practice:

• Contact-form enquiries are retained for as long as needed to handle your request and for a reasonable period afterwards to maintain our records and relationship.
• Newsletter subscriber data is retained until you unsubscribe or ask us to delete it.
• Server logs are retained for a limited period for security and diagnostics, then deleted or anonymised.

When data is no longer needed, we delete it or irreversibly anonymise it. Specific retention periods can be provided on request.

Subject to applicable law — including Pakistan’s data-protection framework (such as the Personal Data Protection Bill) and, for individuals it applies to, GDPR-style protections — you have the right to:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to correct inaccurate or incomplete data.
• Deletion — ask us to erase your personal data where there is no overriding reason to keep it.
• Objection & restriction — object to, or ask us to restrict, certain processing, including direct marketing, and withdraw consent at any time.

To exercise any of these rights, contact us at privacy@eliteservice.pk. We will respond within the timeframe required by applicable law. You also have the right to lodge a complaint with your local data-protection authority.

Elite Service operates internationally, and the processors described above may store or process data in countries outside Pakistan, including where their servers are located. Where personal data is transferred across borders, we take steps to ensure it remains protected — relying on adequate-protection mechanisms, standard contractual clauses, or equivalent safeguards as required by applicable law.

Our website and services are directed at businesses and are not intended for children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us at privacy@eliteservice.pk and we will delete it.

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, or misuse — including encryption in transit, access controls, and working only with reputable processors. No method of transmission or storage is completely secure, however, so we cannot guarantee absolute security. If we become aware of a breach affecting your data, we will act and notify you as required by applicable law.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we do, we will revise the “Last updated” date at the top of this page, and — for material changes — take reasonable steps to notify you. We encourage you to review this page periodically.

If you have questions about this Privacy Policy or how we handle your personal data, please contact us: